It sounds as if the Epic Games Store’s cloud save features may be a teeny bit broken. It’s taken almost a year for cloud save support to roll out and Borderlands 3 is one of the biggest launches to support the new feature. And, well, it’s not going too well. 

A large number of users are reporting that Borderlands 3’s cloud save feature is fundamentally broken. There’s confusion over whether Borderlands 3 pulls in local or cloud save data, incorrect dates and times being provided, and some have even lost all of their progress entirely.

Some users have lost hours upon hours of progress due to the bug, while others have said they’ve even chose to save locally and ignore the cloud features, only to lose progress the next time they log on.

Whatever’s happened here, it’s all stemming from conflicts, both in terms of local save conflicts and cloud saves. The Epic Games client is getting mixed up somewhere along the line, whether that’s conflicting save times, failed uploads, failure to provide conflict alerts, or whatever the heck is going on.

"We understand just how frustrating this situation is for those who have been affected, so we’re working with our partners at Epic to monitor the situation and ensure the issue gets fully resolved," said a 2K representative in a statement. "We’re listening closely to our community and players, and will continue to do all we can to ensure the best experience possible for everyone.” 

Some form of hotfix was quickly deployed yesterday evening, although it’s unclear whether this has entirely fixed the problem. Judging from this statement today, it would appear Borderlands 3 cloud save issues are an ongoing problem. If you’ve got BL3 on PC then make save back-ups, if you can, or just sit it out and wait for the problem to (hopefully) be fixed shortly. I have to say though, if I lost 10 hours of progress to a cloud save bug on Epic’s end I’d be asking for a refund quicker than you can say ‘Randy Pitchford loves squirting magic tricks’. 

So, has anybody here been unfortunate enough to get on the wrong end of Borderlands 3’s borked cloud save system? Dare we ask how much progress you lost? And does this put you off using the Epic Games Store? Let us know below!

Borderlands 3 benchmark performance round-up - Expected FPS from every major graphics card